Now hiring! Full-time Customer Experience Associate to join the Montesere Customer Experience team in a hybrid capacity, splitting time between remote customer support and hands-on operational support in person at our fulfillment location.
Are you someone who loves helping others and understands the value of exceptional customer service? Are you an ambitious self-starter who can think quickly, communicate clearly, and solve problems with care? Then you may have the ideal skills to become part of our team.
ABOUT MONTESERE
Montesere is a premium handbag brand built around timeless style, everyday elegance, and thoughtful details. We believe luxury should feel refined, practical, and personal. Our customer experience should reflect that same feeling: calm, helpful, warm, and professional.
BENEFITS
Medical, Dental, Vision, Life, Disability
Vacation, Sick Leave, Holiday Pay
Commuter Benefit
401k
Generous Employee Discount
RESPONSIBILITIES
Quickly and thoroughly respond to customer inquiries via email, phone, and chat
Communicate with customers in a friendly, positive, professional, and efficient manner
Process orders, returns, exchanges, cancellations, and special requests for online customers
Support customers with product questions, shipping updates, order changes, and aftercare information
Handle customer requests and special cases with care and attention to detail
Assist with fulfillment support when needed, including packaging, quality checks, personalization, returns, exchanges, and stock transfers
Support retail and pop-up operations when needed, including helping customers, completing transactions, and receiving replenishment shipments
Work closely with the operations, logistics, and marketing teams to make sure customers receive a premium brand experience from purchase to delivery
Help teammates during peak seasons, product launches, campaigns, and community events
REQUIREMENTS
1 to 3+ years of customer service experience
Passionate about helping customers and creating a premium customer experience
Connection to Montesere’s philosophy of timeless, thoughtful, everyday luxury
Team player who collaborates well with others
Positive attitude, self-starter, proactive, and resourceful
Excellent communication and problem-solving skills
Ability to multitask while staying organized and detail-oriented
Strong e-commerce system capabilities
Shopify, Zendesk, Gorgias, NetSuite, or similar platform experience is a plus
Thrives in a fast-paced brand environment and can adapt quickly
Flexible availability, including early or late hours, weekdays and weekends, both on-site and remotely with a strong internet connection required
A CONNECTION TO OUR VALUES
We look for mission and values-aligned candidates who respect others and help create an open, supportive, and high-performing environment. We are a team of motivated people who care deeply about the customer, the brand, and the details.
Cultivate Community
You are honest, inclusive, and always willing to help customers and teammates.
Create Excellence
You are accountable, decisive, detail-oriented, and focused on delivering a premium experience.
Build & Evolve
You are curious, open to feedback, and always looking for better ways to serve customers and improve the brand.
Compensation range for this role is $20 to $23 per hour, commensurate with geographical location, skills, and experience.