Shipping policy

At Montesere, we are committed to providing a premium shopping experience with the highest quality standards for our products. This Shipping Policy explains how and when your order will be delivered and why shipping times may vary due to the meticulous craftsmanship and care involved in creating luxury products.

1. General Information

All orders placed on Montesere.com are shipped directly from our production facilities in Italy. We take great pride in ensuring that every product meets our strict quality standards before it reaches your doorstep.

While we understand the importance of prompt delivery, we kindly ask for your patience as our shipping process reflects the care and precision that define luxury goods.

2. Shipping Timeline

• Processing Time: Once your order is placed, it undergoes thorough quality checks and is carefully packed to ensure its pristine condition during transit. Processing typically takes 3-5 business days.

• Shipping Time: After processing, your order will be shipped and is expected to arrive within 14 calendar days. Please note that shipping times may vary slightly depending on your location and external factors, such as customs clearance.

Total Estimated Delivery Time: Approximately 14-19 calendar days from the date of purchase.

3. Why Does Shipping Take Longer for Luxury Products?

Luxury products require more time to deliver because of the meticulous craftsmanship, attention to detail, and quality assurance that go into every piece. Each product is carefully inspected and packaged to ensure it meets our high standards, giving you the premium experience you deserve. Additionally, shipping from our facilities in China involves multiple quality control steps and international logistics to ensure your order arrives in perfect condition.

4. Delivery Information

• Signature Required: For security reasons, an adult signature is required for all deliveries.

• Tracking Your Order: Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your package’s journey.

• Address Accuracy: Ensure that your shipping address is accurate during checkout. We cannot modify the address once the order has been placed.

5. Shipping Costs

Shipping fees may vary based on your location and will be calculated at checkout. All applicable fees will be displayed before you complete your purchase.

6. Customs and Duties

Orders shipped internationally may be subject to customs duties or taxes based on your country’s regulations. These charges are the responsibility of the customer.

7. Delays and External Factors

While we strive to meet the estimated delivery times, certain factors outside our control—such as customs clearance, local holidays, or carrier delays—may affect delivery. We appreciate your understanding in these situations.

8. Missed Delivery

If you miss a delivery attempt, the carrier will typically make another attempt or leave instructions for rescheduling. If the second attempt is unsuccessful, the package may be returned to us. Please contact our Customer Service team if this occurs.